United Fire Group

  • Service Center Assistant - Part Time

    Posted Date 3 months ago(11/21/2018 10:50 AM)
    Job ID
    # of Openings
    Job Locations
    US-IA-Cedar Rapids
    Customer Service
    Company Car Provided?
  • Overview

    UFG offers you an award-winning workplace and a trustworthy, financially stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. We've been named an Iowa Top Workplace by the Des Moines Register for four consecutive years, and included on Forbes’ “America’s Most Trustworthy Financial Companies” every year since 2014. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


    The Service Center Assistant is responsible for providing statistical entry of information and quality support via technical assistance to the Service Center Account Specialists in the UFG Commercial Lines Service Center while handling overflow of incoming calls when possible. 


    This is a part-time position located in our Cedar Rapids office. The scheduled, part-time hours can be flexible between the hours of 8:00AM & 4:30PM.


    • Enter accurate information onto the various computer systems from policyholder phone calls and written correspondence.
    • Assist account specialists with information gathering and written/electronic correspondence.
    • Review incoming emails and create tasks for appropriate team member.
    • Communicate progress and problematic accounts or workload as it arises.
    • Accept overflow telephone calls from agents and insureds.



    • High School Diploma or GED required.
    • Two or four-year College  degree or equivalent work experience desired.
    • General Insurance designation and/or other applicable property and casualty insurance coursework/designations or agency experience are a plus.


    • Previous commercial lines insurance experience or customer service, account management, rating and/or underwriting.

    Knowledge, skills & abilities:

    • General knowledge of business insured by company.
    • Strong communication skills both written and verbal.
    • Intermediate ability with MS Office suite of products including Excel, and Word as well as web applications.
    • Organization and decision making skills needed
    • Ability to sit at a desk for an extended amount of hours at a time; will be involved in a training program based on experience level.
    • Ability to manage stress related to work flow.
    • Adaptability and flexibility including ability to manage multiple priorities and work under deadlines.
    • Must possess positive attitude and promote a professional image.


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