United Fire Group

  • Claims Supervisor

    Posted Date 3 weeks ago(11/16/2018 11:08 AM)
    Job ID
    2018-1893
    # of Openings
    1
    Job Locations
    US-CA-Rocklin
    Category
    Claims
    Travel
    10%
    Company Car Provided?
    No
  • Overview

    OPPORTUNITY SNAPSHOT: 

    We are searching for a successful supervisor who enjoys leading a strong and knowledgeable claims team working with a variety of challenging and interesting liability claims.  You’ll be able to showcase your expertise in commercial liability and put your litigation knowledge and experience to valuable use.  The right supervisor will be passionate about sharing their negotiation expertise and coaching their staff to achieve strong results.  An important component will also be your partnership with other department team members and with both internal and external legal counsel as necessary.  At UFG, you’ll enjoy being part of a work environment where you’re encouraged to break through traditional processes and promote outside-of-the-box strategies to achieve higher levels of productivity and success.

    Responsibilities

    • Responsible for supervising a staff of approximately 6-8 claims representatives
    • Maintain records of performance for direct reports, conduct performance reviews and provide information on salary review
    • Perform supervisor techniques that promotes a harmonious and collaborative team
    • Participate in interviewing and evaluating department applicants
    • Monitor and direct the adjustment of claims by staff and independent Claim Representatives, including initial directions, coverage analysis, review of work product, and technical expertise as required based on the complexity of the claims, and the experience of the Claims Representative 
    • Achieve the company guideline of overall reserve redundancy
    • Be constantly aware of the expense factor in all aspects of claims handling
    • Use resources to monitor and keep current of industry practices and changing laws; communicate to staff and adjust processes accordingly
    • In concert with direct reports will receive, evaluate and assign to counsel suits commenced against insureds or the company.  Provide guidance and technical expertise to direct reports and counsel as the discovery is underway
    • Communicate with agents, management and counsel as appropriate to keep advised of status, difficult claims situations and coverage questions
    • Review daily, monthly and quarterly system reports as directed.  Complete reporting of goals and objectives and statistical data derived from review of reports

    Qualifications

    Experience:

      • A minimum of 7 years’ experience in casualty claims handling including demonstrating the ability to successfully lead others
      • Possess expert knowledge of policy coverage and damage evaluation procedures
      • Have claim litigation experience, understanding litigation and assist in the process
      • Successful in the use and coaching of negotiation and case evaluation skills
      • Clean DMV Record
      • Experience in coverage regarding additional insured and coverage exposures

     

    Education Requirements:

    • Four year college degree preferred, or to have insurance industry experience combined with any commercial insurance designation such as AIC, SCLA, Legal Principals, and/or CPCU.

     

    Attributes We Seek: 

    • Understand and work with various personality traits, evaluate performance, conduct effective reviews with employees, provide motivation and inspiration to those for whom responsible
    • Successfully, and with poise, coach, listen and explain change or direction given to an employee that may show resistance.
    • Able to effectively and positively influence others through superior negotiation and influence skills
    • Demonstrate strong analytical and problem-solving skills with ability to navigate complex situations
    • A champion at making informed, confident decisions in a timely manner
    • Execute successful planning and time management techniques
    • Excellent written & verbal communication and presentation skills
    • Enthusiastic and energetic
    • Possess tact and diplomacy and promote a positive image to develop productive relationships with agents, counsel and other departments
    • Demonstrate an open-minded, team-oriented, and collaborative work style through exceptional interpersonal skills
    • Have a flexible mindset and thrive in a dynamic environment
    • Be open to unexpected discovery and able to assess the best strategic approach to execute

     

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