United Fire Group

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Regional Branch Manager

Regional Branch Manager

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UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplace” list and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2015, 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


The Regional Branch Manager is responsible for planning, organizing and directing the activities of the regional office. This person is accountable for all issues handled within the region, which is accomplished primarily through the efforts of others, although the Manager may choose to monitor some cases and actively supervise others depending on severity and potential.  The manager will be directly responsible for all operations within the region's authority and will coordinate efforts with the appropriate corporate manager.


  • Direct activities of Regional Office in accordance with our Vision, Mission and Operating Philosophy Statements.
  • Communicate with agents, respond to agents' concerns, mediate issues between agents and claims/underwriting departments.
  • Act as liaison to Executive Management regarding marketplace activities in the region.
  • Work with direct reports, Claims Manager, U/W Manager, other branch managers, Office Services Manager, Human Resources Administrator, Loss Control/Audit Manager, Marketing Manager, and Rating Supervisor to achieve goals and objectives for company and branch.
  • Monitor and review performance reports on expenses, loss ratio, claim frequency, redundancy, production, etc. Proactively manage areas to meet or exceed expectations.
  • Other miscellaneous duties including employment interviews, salary administration requests, U/W audits, etc.
  • Work with other branch managers and corporate personnel on special projects.


  • Four-year college degree and CPCU designation
  • 10 years total experience in property/casualty insurance, with a background in Underwriting Management.
  • 5-7 years of management experience.
  • Experience in marketing is also a plus.
  • Strong understanding of the P&C Insurance industry is essential as well as a thorough understanding of financial statements and overall branch operations.
  • Effective communication skills, both oral and written to answer questions and communicate company expectations to agents, co-workers and staff.
  • Must be able to build and maintain relationships with agency force to grow a profitable book of business for the region.
  • Strong, creative problem solving and analytical skills, with the ability to manage workloads and meet timelines.
  • Ability to promote good image for the Company and provide best in class service.
  • Must have good negotiation skills and be able to successfully deal with people in a tactful and diplomatic manner.
  • Must be self-starting, organized and able to work autonomously.
  • Ability to hire, train, develop, mentor and grow a professional team (underwriters, support staff and others).

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