United Fire Group

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Claims Representative - Inside

Claims Representative - Inside

Job ID 
# of Openings 
Job Locations 
US-IA-Cedar Rapids
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More information about this job



UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2015, 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


UFG is seeking an inside claims representative in our Cedar Rapids office. This position will investigate, evaluate, negotiate and settle commercial and personal property and casualty claims. 


The preferred location for this position is in Cedar Rapids office, but UFG will consider a remote opportunity for the right candidate.



  • Review assignments to determine severity, coverages and appropriate action. 
  • Conduct phone interviews and take recorded statements from all parties possessing facts regarding the claim. 
  • Review and interpret policy coverage to determine whether the claim is payable under the policy, deductible, actual cash value or replacement cost. 
  • Write reports for the claim file to document all activity related to loss. 
  • Evaluate the loss/damages. 
  • Prepare files for arbitration. 
  • Negotiate with contractors or repair facilities regarding extent of damage and method of repair. Recover salvage and sell to appropriate salvage buyer. 
  • Keep current on court cases, changes in law, values and prices of property and materials. 
  • Promote positive working relationships with agents. 
  • Participate in company sponsored educational programs to develop and maintain knowledge of products, producers and industry trends. 
  • Perform other job duties as assigned. 
  • Regular attendance.


  • Four year college degree is  preferred. A high school diploma is required.
  • 1 - 3 years of property and casualty insurance claims experience.
  • AIC, SCLA, CCLA or PCLA designation preferred, or complete one or more within two years of hire.
  • Ability to meet appropriate state licensing requirements as needed. 
  • Ability to read, comprehend and interpret policy language and apply to loss.
  • Must possess negotiation skills, human relations skills, analytical skills, organization skills as well as oral and written communication skills.

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