United Fire Group

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Claims Rep-Inside

Claims Rep-Inside

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UFG is seeking an inside claims representative in our Webster, TX office. This position will investigate, evaluate, negotiate and settle commercial and personal property and casualty claims. 


  • Review assignments to determine severity, coverages and appropriate action. 
  • Conduct phone interviews and take recorded statements from all parties possessing facts regarding the claim. 
  • Review and interpret policy coverage to determine whether the claim is payable under the policy, deductible, actual cash value or replacement cost. 
  • Write reports for the claim file to document all activity related to loss. 
  • Evaluate the loss/damages. 
  • Prepare files for arbitration. 
  • Negotiate with contractors or repair facilities regarding extent of damage and method of repair. Recover salvage and sell to appropriate salvage buyer. 
  • Keep current on court cases, changes in law, values and prices of property and materials. 
  • Promote positive working relationships with agents. 
  • Participate in company sponsored educational programs to develop and maintain knowledge of products, producers and industry trends. 
  • Perform other job duties as assigned. 
  • Regular attendance.


  • Four year college degree is  preferred. A high school diploma is required.
  • 1 - 3 years of property and casualty insurance claims experience.
  • AIC, SCLA, CCLA or PCLA designation preferred, or complete within orne ore more within two years of hire.
  • Ability to meet appropriate state licensing requirements as needed. 
  • Ability to read, comprehend and interpret policy language and apply to loss.
  • Must possess negotiation skills, human relations skills, analytical skills, organization skills as well as oral and written communication skills.

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