United Fire Group

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Surety Claims Administrative Assistant

Surety Claims Administrative Assistant

Job ID 
# of Openings 
Job Locations 
US-IA-Cedar Rapids
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More information about this job


UFG can offer you an award-winning workplace and a trustworthy, financially stable company. While we have always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for both 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


In this key supporting role, you will make a big impact by providing administrative and customer service support to the Surety Claims & Underwriting Teams. Your primary goal is to produce high quality technical assistance to our principals, claimants, agents and coworkers; and demonstrate what it means to provide the best in customer service.   The hours for this position are Monday through Friday 8 a.m. to 4:30 p.m. CST. 


  • Promote excellent service and growth.
  • Workflow organization, team communication, facilitating and attend meetings.
  • Keep management & co-workers informed of procedure issues and progress.
  • Assist the claims representatives in information gathering and correspondence with the agents and claimants.
  • Documentation, organization & maintenance of ImageRight claim files
  • Receive and forward phone messages to co-workers. Answer routine questions.
  • Processing and distributing of daily incoming mail/fax tasks per guidelines.
  • Assist Surety Team with daily status tasks, bond renewals and other underwriting tasks as time allows
  • Special projects
  • Perform other job duties as assigned.
  • Regular attendance.



Must have:

  • A High School Diploma
  • Good organizational and decision making skills
  • Possess strong analytical and math skills
  • Strong communication skills, both written and verbal
  • Accurate computer and typing skills are essential.
  • Respond and adapt quickly to change and multiple priorities 
  • Be able to work within a team environment, exhibit cooperation, and have strong communication skills
  • Proven skills in providing quality customer service and promote a positive and professional image in and outside the Company 
  • Committed to continuing education; surety classes and course work (AFSB 151, 152, 153), and other internal training classes and course work. Additional classes may be required.

Preferred to have:

  • Two or four-year college degree or equivalent work experience
  • A minimum of 1-3 years’ experience working in the surety or insurance industry

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