United Fire Group

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Personal Lines Service Center Account Specialist

Personal Lines Service Center Account Specialist

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# of Openings 
Job Locations 
US-IA-Cedar Rapids
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Do you thrive on helping others find simple solutions? Are you energized by learning new information and applying your knowledge to create simple solutions?

Are you passionate about being your best and doing your best? Do you enjoy working in a team and still having control over your own work product? Are you eager to prove yourself and take the next step? If you answered, “yes” to these questions, we would like to hear from you!


UFG is seeking an experienced individual to provide excellent service to policyholders in the UFG Service Center, while achieving positive results (high policy retention and acceptable loss ratios). The UFG Service Center continues to grow and offers promotional opportunities! The hours for this position are Monday through Friday, 10:30 a.m. to 7:00 p.m. CST. This position requires obtaining a State personal lines license.


  • Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing/claims/policy inquires, replacement auto ID cards, coverage questions, etc. both over the phone and through written correspondence.
  • Enter accurate information into the various computer systems from policy holder phone calls and written correspondence.
  • Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, loss control reports and product brochures for risk acceptability. May consult management, other underwriters, websites and Best Underwriting Guide. Ask good questions when a policyholder requests a policy change – midterm and renewal. Select critical information needed.
  • Review policy change requests and renewals for limits and coverages requested.
  • Work with marketing department to monitor production and loss ratio for each agency and continue to grow the book of business.
  • Review daily claims sheet. Work with marketing department to monitor production and loss ratio for each agency.
  • Ensure risk is properly classified. Use underwriter credit/debit, experience rating and judgment rates when necessary. Place risk in proper program. Review renewals.
  • Must pass/secure State Property & Casualty Agent License.
  • Perform other duties as assigned.



  • Four-year college degree or equivalent personal lines or commercial lines insurance experience (agency experience, customer service/account management, rating and/or underwriting)

Must have:

  • Risk evaluation skills
  • Basic insurance contract knowledge foundation to develop into a champion
  • Effectively influence others through negotiation skills
  • Once joined UFG, must complete training programs in the United Fire Group system, rating and underwriting processes (as needed)

Preferred to have:

  • Agency experience is a plus
  • Working on, or achieved an INS designation or other relevant insurance designations

Attributes we seek:

  • Posses strong problem-solving and decision-making skills
  • Effective time management skills
  • Excellent written & verbal communication
  • Enthusiastic and energetic with great user and product sense
  • Demonstrate an open-minded, team-oriented, and collaborative work style through exceptional interpersonal skills

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