United Fire Group

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Underwriting Coordinator (customer support position)

Underwriting Coordinator (customer support position)

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In this highly visible underwriting support position (a.k.a. Customer Support Tech.), you will make a big impact within the Commercial Insurance Underwriting Team by being responsible for the accurate data entry of decision-making statistical information in an ACL system and then compute premiums which results in a legal contract for our customer, the insured.  Your primary goal is to produce high quality technical assistance to our insureds, agents and coworkers and show what it means to provide the best in customer service.   You may also play an important role in coordinating support staff by organizing, training, coaching and developing them in the rating, coding and audit functions.


  • Accurate entry of statistical information and computing of premium to generate a legal contract for the insured including new and renewal policy contracts, endorsements, cancellations, reporting forms and initial entries for applications and quotes
  • Assist underwriters with information gathering and written correspondence
  • Assist underwriters with set-ups including properly classifying and rating quotes, applications, cancellations, and premium endorsements per guidelines and authority levels.  Refer those outside of guidelines to underwriter and include referral reason(s) and notes on any risk(s).  File Adverse Risks.
  • Perform customer service/public relations such as responding to agents’ status requests and handling routine telephone inquiries from others including but not limited to agents, insureds, other departments, and underwriters; screen underwriter calls, handling as many calls within authority as possible; and initiate contacts with agency to obtain additional information as required
  • Coach and mentor raters and answer questions from the team
  • Act as back up for other customer service technicians
  • Ongoing communication of progress and challenges to Support Staff Supervisor
  • Review, process and/or distribute incoming mail tasks in accordance with authority levels
  • Completion of all three training phases
  • Perform other duties as assigned




  • Must have:
    • A minimum of 2 years customer service work experience
    • Possess strong analytical and math skills
    • Have strong organizational skills
    • Respond and adapt quickly to change
    • Be able to work within a team environment, exhibit cooperation, and have strong communication skills
    • Proven skills in providing quality customer service and promote a positive and professional image in and outside the Company


  • Preferred to have:
    • A minimum of 2 years experience working in the insurance industry – plus if in commercial industry


Education Requirements:


  • Must have:
    • A High School Degree coupled with work experience


  • Preferred to have:
    • Two or four-year college degree or equivalent work experience


Attributes We Seek: 

  • Maintain confidentiality of insured’s information when handling policy limits, premiums, claims and other confidential information
  • Have good memory retention levels due to the amount of detail involved in work
  • Handle workload, prioritizing to meet deadlines often while multiple interruptions occur
  • Promote a positive and professional image and develop productive relationships with agents and co-workers
  • Demonstrate an open-minded, team-oriented, and collaborative work style
  • Have a flexible mindset and thrive in a dynamic environment


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