United Fire Group

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Software Support Specialist I

Software Support Specialist I

Job ID 
# of Openings 
Job Locations 
US-IA-Cedar Rapids
Posted Date 
Information Technology
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UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2015, 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


UFG is seeking a software support specialist to Install, configure, maintains and troubleshoots open systems server components of basic to moderate complexity. Some mainframe experience on Unisys Libra series systems would be helpful. Open systems include Windows servers and workstations, Microsoft SQL, Exchange, IIS and Office software, Skype for Business, Citrix and various insurance and accounting software packages. Supports internal and external users. Provides documentation and management reporting.




  • Assemble, configure, test and install hardware components
  • Recommend, test, configure and install software
  • Performs software upgrades as patches are released and tested to keep production software at currently supported levels
  • Keep up-to-date on new technologies via vendor demos, workshops, magazine articles, etc
  • Develops documentation and procedures to restore application in the event of a disaster
  • Handle trouble tickets as assigned by the Help Desk
  • User common sense/courtesy guidelines to keep users and Help Desk personnel updated on problem resolution status




  • Associate’s degree in computer science, information technology or related technical field

  • 1+ years of basic to intermediate level software support work experience

  • Understanding of basic networking concepts.

  • Familiarity with Citrix NetScaler components.

  • Ability to analyze and solve problems.

  • See relationships and visualize data flows within the organization.

  • Work under strict time constraints.

  • Detail oriented.

  • Excellent oral and written communication skills.

  • Audio visual equipment maintenance including Polycom.

  • Remote user support experience


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