UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2015, 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.
UFG is looking for a Sr. Systems Support Specialist to add to their growing team.
The Senior Systems Support Specialist I is the primary point of contact for all medium to complex system issues as well as trouble shooting IT related problems. Must have strong issue investigation skills to resolve internal system production issues and a background to provide detailed root cause analysis with remediation recommendations. Strong technical skills are required to assist and resolve internal system errors, all technology-related inquiries, and to help users fully understand system procedural issues and questions. Inquiries can be related to our company websites, agency system interface programs, internal systems, hardware, software, phones, Citrix, MS Office, etc. The customers are our independent insurance agents, policyholders, and employees. As needed, they will partner with PMO, IS, Tech Team and other internal groups for resolution.
The weekly schedule for this position is M-F, 10:00AM-6:30PM.
Ability to express technical concepts effectively, both verbally and in writing, to diverse groups of people.