United Fire Group

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Sr. Claims Field Representative

Sr. Claims Field Representative

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UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2014, 2015 and 2016. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


United Fire Group is currently seeking a Senior Claims Representative to handle multi-line field claims in Monroe, Louisiana and its surrounding areas . This individual will be responsible for investigating, evaluating and settling assigned property and casualty claims.





  • Review assignments to determine severity, coverage and appropriate action.
  • Review and interpret policy coverage to determine whether the claim is payable under the policy, deductible, actual cash value or replacement cost.
  • Conduct field investigation to include site inspection, diagram, photographs, interview and secure recorded statements of those possessing facts concerning the loss. Prepare damage estimates.
  • Manage all administrative claim functions such as reserving, claim payments and file notes via electronic means and at times from remote locations.
  • Prepare written investigative reports for the claim file to document all activity related to the loss.  
  • Negotiate with contractors or repair facilities regarding extent of damage and method of repair. Manage the salvage process.  
  • Maintain currency on Louisiana case law and construction prices/methods/procedures.  
  • Foster and maintain relationships with independent agency force.  
  • Participate in company sponsored educational programs to develop and maintain knowledge of products, producers and industry trends.  
  • Participate in other projects or other duties as assigned.  
  • Regular attendance.



  • The ideal candidate will have a bachelor’s degree with 5 to 7 years of multi-line claims handling experience, with a strong background in construction defect and commercial property adjusting to include proficiency with Xactimate estimating software.
  • Candidates must possess strong human relation, analytical and negotiation skills.
  • Industry designations such as AIC, CPCU, SCLA, CCLA or PCLA are preferred.
  • If you do not have an AIC or SCLA designation, complete one within 3 years.

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